Shipping Policy

We are committed to delivering your jewelry with care, precision, and efficiency. This shipping policy outlines how we handle order processing, delivery times, international shipments, and more.

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1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a shipping confirmation email with tracking information once your order is dispatched.

• Customized or made-to-order items may require 5–10 additional business days for processing.

• During peak seasons or promotional periods, slight delays may occur.

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2. Shipping Options & Estimated Delivery Times

We offer both standard and express shipping options. Rates and estimated delivery times are calculated at checkout based on your destination.

Note: Delivery times are estimates and may vary due to customs, local carrier delays, or unforeseen circumstances.

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3. International Shipping & Customs

We ship to most countries worldwide. Please ensure that your delivery address is complete and accurate. Orders shipped internationally may be subject to import taxes, customs duties, or other fees imposed by your country’s customs authorities.

These charges are not included in the purchase price or shipping cost and are the buyer’s responsibility.

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4. Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can monitor the status of your package using the provided link.

If you do not receive tracking details within 5 business days, please contact us at:
📧 info@fashiondaza.com

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5. Lost or Stolen Packages

We are not responsible for packages marked as delivered by the courier but not received. If this occurs:

• Please check with neighbors, reception, or mailbox areas.

• Wait 24 hours in case of early scan.

• Contact the courier to initiate a claim.

For high-value orders, we recommend selecting signature delivery or insurance at checkout.

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6. Shipping Insurance & Signature Confirmation

Insurance and signature confirmation may be applied to certain orders or requested by customers for added security. If you require these services, please contact us before placing your order.

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7. Shipping Delays

We are not responsible for shipping delays caused by customs, weather events, or global disruptions (e.g., pandemics). We will do our best to keep you updated if significant delays occur.

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Return & Refund Policy

We want you to feel confident with every purchase. If for any reason you are not fully satisfied with your order, we accept returns under the following conditions:

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1. Eligibility for Returns

• Items must be returned within 14 days of delivery.

• Returned items must be unworn, undamaged, and in original packaging.

• Custom-made, engraved, or personalized jewelry cannot be returned unless defective or incorrect.

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

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2. How to Request a Return

To initiate a return, please email us at:
📧 info@fashiondaza.com
Include your order number and reason for return. We will respond with return instructions within 1–2 business days.

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3. Refund Process

• Once your return is received and inspected, we will notify you of the refund approval.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping charges (if any) are non-refundable unless the return is due to our error.

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4. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.

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5. Damaged or Incorrect Items

If you received a defective or wrong item, please contact us within 48 hours of delivery. Include clear photos of the product and packaging. We will arrange a replacement or full refund as appropriate.

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Need Help?

For questions about shipping, returns, or anything else, please feel free to contact us:
📧 info@fashiondaza.com

We’re here to help and ensure you have a smooth and satisfying experience.